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Peter Wood 2010
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Telephone Systems
 For companies with multiple locations—like retail chains or financial-services organizations—Avaya can help streamline operations, cut costs, and leverage both employees and infrastructures. Avaya provides branches with access to critical enterprise voice communications and applications.
  Phone Manager Features
Power User
Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones.
Office Worker
Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM.
Teleworker
Give teleworker employees who work remotely full time the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money.
Receptionist
Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.
Mobile Worker
Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.
IP Phone solutions
Cut costs
This solution can help you reduce telephony and long-distance costs by 35%1, software maintenance costs by 20%2, and support costs by 40%3. Connect branches to leverage your workforce
Unified communications solutions allow your employees to share expertise across branches. They can provide advice to colleagues, or can serve customers directly, regardless of location. Improve customer service
Enhanced call management means fewer abandoned calls and faster answer times. And improved branch activity reporting lets employees respond quickly to changing customer needs. Simplify your infrastructure
Streamline and standardize your infrastructure across branches to keep maintenance low, improve scalability, and make your business more responsive. Phone Applications
IP telephony gives businesses more than just low-cost communications options. It allows them to deliver new levels of functionality to call center agents and other employees.
Applications developed for IP telephones can help enhance internal communication and collaboration, improve customer service, and speed response in urgent situations.
Avaya experts can develop custom applications for every business, allowing workers to quickly and conveniently perform common tasks from the phone, including:
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